At Database Group our clients depend on us to add real value to their marketing. We are always interested in hearing from experienced professionals, so if you are as passionate about data as we are, and believe you have what it takes to make a difference to our clients’ bottom line, then we want to hear from you.
 

 
Senior Account Director

Reporting to: Head of Client Management (HCM)

Overview:

This position is for a senior member of the account management team who will be integral to Database Group’s plans for further growth and greater profitability.

The SAD will manage a mix of clients with the support of Account Managers and Account Executives as required.

The ideal candidate for this role will have a minimum of 5 years of database-related experience.

Key Responsibilities:

• To control and oversee the efficient and cost effective running of allocated / nominated client accounts
• To manage direct report staff as allocated and ensure that they meet their personal objectives
• To undertake regular internal Account Plan presentations and external review meetings with clients
• To provide input to clients at a strategic level, where possible using insight or input from the insight team.
• To deliver and maintain growth on existing accounts through strategic input
• To keep clients aware of new developments, and spot opportunities for selling additional services
• Occasionally to work with the new business team to deliver new business proposals
• To use your interpersonal & communications skills to encourage teams to work with you to deliver targets and growth
• To develop DbG’s presence and standing with clients

Skills: Either possessed or to be developed

• Data – all aspects of data
• Excel, Word, Powerpoint
• Good communication
• Faststats, Alterian or SmartFocus
• An understanding of Campaign Processing
• Basic customer analysis capability
• Proposal management, creation
• Understanding of costings
• Financial overview – Forecasting/Budgeting
• Relationship building

Benefits

• Salary to reflect the candidate’s ability and experience
• Benefits package

 

Account Manager

This position is an Account Manager (AM) to work across both database and print clients.

The AM will manage a mix of clients with 1 or 2 larger retainer-based clients and a number of smaller irregular clients.
The ideal candidate for this role will have both database and print experience, however the nature of the print work is not complex so a high level of print knowledge is not required.

This position will report into the Head of Client Management (HCM) initially and then into a Senior Account Director (new position being recruited).

Key Responsibilities:

• To ensure the efficient day to day management of the accounts at an operational level
• To act as a liaison and first point of operational contact between the Clients and DbG
• To liaise with the HCM/other colleagues if problems arise and agree a remedial plan
• To support the HCM & Senior Account Directors in providing strategic support to the clients
• To develop and foster relationships with Clients

Skills:

• Excellent project manager
• Very well organised and able to multi task
• Able to work under time pressure when required
• Computer literate and able to use standard programmes: i.e. Excel, Outlook, Word, Powerpoint
• Good communicator
• Knowledge of direct marketing and database marketing
• Knowledge of direct marketing print management
• Financially aware with ability to manage forecasting/budgeting
• Able to use their initiative and able to work with minimal supervision
• Open-minded; willing to consider new solutions
• Team worker
• Able to gather information from variety of sources and make informed decisions
• Flexible, willing to change their working practices if required

Benefits

• Salary to reflect the candidate’s ability and experience
• Benefits package

 

Account Manager (E-Broadcasting)

Reporting to: Head of Client Management (HCM)

Overview:

Database Group has an e-broadcasting division called Database Group Interactive (DbGi). This position is an Account Manager (AM) working for DbGi.

DbGi has c. 7 large e-broadcasting clients, and c. 20 small clients. The larger clients will be in daily contact, the smaller clients will have less regular contact.

Some of the smaller clients prefer that DbGi manages the broadcasting for them, in which case the AM will need to learn how to use the web-based broadcast tool and construct the campaigns themselves (with guidance from colleagues).

Key Responsibilities:

• To ensure the efficient day to day management of the email accounts at an operational level
• To act as a liaison and first point of operational contact between the Clients and DbG
• To liaise with the HCM/other colleagues if problems arise and agree a remedial plan
• To support the DbGi Sales Director in providing strategic support to the clients
• To develop and foster relationships with Clients
• Using DbGi’s e-broadcasting tool to manage the e-broadcasting for clients who require a hands-on service.
• Ensuring that campaigns that require broadcast management are sent out on time and according to client requirements
• Answering clients questions as they relate to their e-broadcasting needs, liaising with internal colleagues to ensure that the right answers are given
• Escalating any problems to HCM/other colleagues to ensure speedy & effective resolution
• Accurate invoicing on completion of a project
• Supply of quotations as requested by the client
• Developing and growing client relationships, and where possible the value of the account
• Occassional attendance at client meetings with the Sales Director
• Providing accurate revenue forecasts and budgets to the Head of Client Management
• Maintenance of an up-to-date and easy to reference client filing system
• Completion of timesheets, to be submitted on a weekly basis

Skills:

• Excellent project manager
• Very well organised and able to multi task
• Able to work under time pressure when required
• Computer literate and able to use standard programmes: i.e. Excel, Outlook, Word, Powerpoint
• Good communicator
• Knowledge of direct marketing and database marketing
• Hands-on knowledge of email marketing would be beneficial
• Financially aware with ability to manage forecasting/budgeting
• Able to use their initiative and able to work with minimal supervision
• Open-minded; willing to consider new solutions
• Able to gather information from variety of sources and make informed decisions

Benefits

• Salary to reflect the candidate’s ability and experience
• Benefits package

 

Project Manager

We are also looking for an experienced Project Manager.

More details of this role to follow, in the meantime if you are interested please contact us.

 
To apply for any of these positions send an email to careers@databasegroup.co.uk >